Responsive Business IT Support Across Oxfordshire

Don’t let your IT stop you.

You founded your company to go places, not to spend hours wrestling with IT. Ounsworth IT exist to consult, advise, support and fix all things IT. Ready to join us?

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Managed IT Support

WELCOME TO OUNSWORTH IT

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Hello, I’m Adam – the face behind Ounsworth IT.

Your IT infrastructure is critical to the efficient and secure operation of your business and you need an IT provider you can rely on. In 2019, I set out to provide the genuinely personal IT support service that is so sought after, yet so elusive in today’s fast-paced environment.

Today our refreshingly different approach to IT support is appreciated by small businesses across Oxfordshire.

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Larger support companies tend to have a higher churn of staff, increasing the likelihood that you will have to speak to someone new and spend valuable time explaining your situation.

With us, it’s our job to know your systems inside and out. We take time to understand your business, so you don’t have to explain yourself on every call.

We never lose sight of what is expected of us as a support company and strive to treat our smaller clients exactly the same as our larger ones.

The feedback we get, especially through recommendations, is that our response time is very good.

Typically we respond within minutes rather than hours and generally always within SLA’s (Service Level Agreements) set out in your support contract.

When we talk about IT Support, we don’t just mean we’re on hand to respond to IT problems.

We know what a trusted position we hold as an IT support provider and take a proactive approach to managing your IT, constantly striving to ensure that your IT systems are functioning and being looked after in the best way possible.

As well as covering the ‘must haves’, we always make an effort to understand your business and advise accordingly on best practices, recommended new software and hardware, and inform of any current threats to your business.

SERVICES

How can we help you?

Our range of IT support services has been designed with you, the end user, in mind – our personalised approach means we can tailor each package to your needs. Can’t find what you’re looking for? Give us a call.

Managed IT Support

Personalised IT Support contracts for small businesses and startups – designed to give you peace of mind

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Hardware & Software

A single point of contact for all your hardware & software requirements – Microsoft 365, backups & more

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Special Projects

Collaborative support for one-off projects such as Cyber Essentials certification & software & hardware roll-outs

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More Services

Managed IT Support
Microsoft 365
Sharepoint
PC Provision & Setup
Cyber Security
Backup Solutions
Networks
Relocations
Cyber Essentials
Remote Working

IN CASE YOU’RE WONDERING…

Frequently Asked Questions

Simple, it’s just me. No call centres, no having to explain your setup each time you ring with a problem, 95% of the time it will be me responding.

We partner with 2 very trusted local IT companies who will look after you should I be away. They have been known to me for many years and share my values in terms of doing whatever it takes to fix your issues as soon as possible in a positive and friendly manner.

The majority of our client base is within Oxfordshire, however we look after companies with users in London and as far away as the USA, Canada, Middle East and Germany. These days most IT issues can be dealt with using remote support tools so there is less of a need to be on site.

We have made it as simple as possible to get in touch, you can report an issue using the following methods:

Phone us on 01235 390037

Email us at helpdesk@ounsworth.com

Absolutely yes. We can supply and support all aspects of your IT system from new laptops and desktops, printers, scanners, software, anti-virus, servers, networks, Wi-Fi systems and much more.

Yes, we should still be able to help but our rates are higher for non-contract customers and understandably it is not always possible to treat you with the same priority as contract customers. Contract customers are assured with minimum response time SLAs which will not be the case with non-contract customers.

One of the advantages of a smaller IT company is the personal touch. Many organisations that use larger support companies do tend to report the same sorts of negative experiences such as:

  • Constant up-sell from pushy sales staff
  • Lack of knowledge of your system due to speaking to a different support agent each time you have an issue
  • Constant churn of support staff
  • The feeling that you are just another faceless customer
  • Hugely marked up prices on support, software and hardware driven by constantly increasing sales targets and bonus driven environments

We are different. Why? Because we want to be, and we have to be.

Each and every client is important to us. No matter how big or small we will always treat you with care, respect and an empathy towards how stressful IT issues can for an individual user and the wider organisation.

We will only recommend those goods and services that we believe are required and we are not driven by sales targets and shareholder premiums.

More questions? Get in touch