A refreshingly different approach to IT Support

“Knowledgeable. Calm. Responsive. Pro-active. Reliable. Flexible.”

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Hello, I’m Adam – the face behind Ounsworth IT.

Your IT infrastructure is critical to the efficient and secure operation of your business and you need an IT provider you can rely on. In 2019, I set out to provide the genuinely personal IT support service that is so sought after, yet so elusive in today’s fast-paced environment.

Today our refreshingly different approach to IT support is appreciated by small businesses across Oxfordshire, from bio-tech, pharmaceutical and forensic science companies through to law firms, employment agencies and training consultancies. Most of our clients stay with us for years.

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How We Work
“Adam has supported our firm for over 14 years and has been instrumental in its success. Whether it is pro-actively suggesting updates in technology or security measures, or just that calm voice at the end of the telephone when things have gone wrong! We have always felt as if he is an extension to the firm and nothing has ever been too much trouble for him.”
Beverley Sunderland
Partner, Crossland Employment Solicitors

WHAT MAKES US DIFFERENT?

How We Work

A big part of what makes us different is the fact that we’re a tiny business – and not afraid to say so! We believe it brings huge advantages – and we’ve covered our bases for the rare occasions that we’re not around to answer your calls…

Personalised Expertise

Larger support companies tend to have a higher churn of staff, increasing the likelihood that you will have to speak to someone new and spend valuable time explaining your situation. With us, it’s our job to know your systems inside and out. We take time to understand your business, so you don’t have to explain yourself on every call.

A Proactive Approach

When we talk about IT Support, we don’t just mean we’re on hand to respond to IT problems. We know what a trusted position we hold as an IT support provider and take a proactive approach to managing your IT, constantly striving to ensure that your IT systems are functioning and being looked after in the best way possible. As well as covering the ‘must haves’, we always make an effort to understand your business and advise accordingly on best practices, recommended new software and hardware, and inform of any current threats to your business.

Fair Contracts & Clear Pricing

IT costs can be confusing. Our contracts are clear and our pricing is fair – so no unexpected bills. We can even sanity check your IT expenditure with your current provider. If we think you’re being treated fairly, we will be honest and say so. If we believe you are being considerably overcharged, we will happily provide you with an honest, like for like quote. No pushy salesmen and no pressure.

Excellent Response Times

We never lose sight of what is expected of us as a support company and strive to treat our smaller clients exactly the same as our larger ones. The feedback we get, especially through recommendations, is that our response time is very good. Typically we respond within minutes rather than hours and generally always within SLA’s (Service Level Agreements) set out in your support contract.

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FAQs
“I have used Adam’s services for many years. He is everything I need in IT support: knowledgeable, very responsive, reliable, trustworthy, competitively priced, and excellent to work with. I have been so impressed with his services that I have contracted him for several companies I have worked with, including forensic science (where security on many levels was so important), a marketing consultancy, professional associations and financial services (again, where security and confidentiality were paramount). I know I can rely on him for advice, purchases and in any type of emergency! Thank you Adam!”
Dave King
Director, Isis Financial Planners Limited
“Since first meeting Adam 10 years ago I, and the various firms with which I’ve been involved, have totally relied on him for all our IT requirements. Whether it’s new sets of equipment, creating and managing complex IT networks and looking after the security which surrounds these, or simply sorting out urgent problems which might otherwise disrupt our business activities, Adam has always risen magnificently to the challenge. His flexible, timely and cost-effective services have kept our business(es) on the tracks to the extent that I wouldn’t dream of using anyone else for IT.“
Dr Angela Gallop CBE
Stellar Forensic
“Adam has supported our firm for over 14 years and has been instrumental in its success. Whether it is pro-actively suggesting updates in technology or security measures, or just that calm voice at the end of the telephone when things have gone wrong! We have always felt as if he is an extension to the firm and nothing has ever been too much trouble for him. His calm and patient personality is absolutely perfect for those IT situations and he always gives you options and quick fixes, to tide you over until a permanent solution is available. I remember once calling him from Spain to say that my elderly laptop had finally died. By the time I arrived back in the UK he had ordered a new one, set it up and had it delivered to my home.  Now that really is service.”
Beverley Sunderland
Partner, Crossland Employment Solicitors
“Adam has been responsible for all hardware and business software requirements for Migrate UK since 2014. Throughout this time, the business has contended with office moves, increases in team size and the transition to a totally digital environment. Every transition has been seamless and Adam has been very quick to respond with excellent advice. He also understands our business direction and ensures we are future-proofed at all times.
 
I have no hesitation in recommending Adam and Ounsworth and hope others can benefit from their knowledge and expertise.”
Jonathan Beech
Managing Director, Migrate UK
“Adam is a professional, highly responsive, and knowledgeable IT guru!
 
For over 10 years he has supported Stella Mannering and Company with his wide-ranging IT skills, both during office visits and remotely.”
Stella Mannering
Owner, Stella Mannering and Company
“Adam and Ounsworth have supported all of our company IT needs (hardware and software) for the past 10 years. During this time, I and my team have been consistently impressed by Adams ability to find robust technical solutions, and to implement these in a cost-effective way. In particular, Adam is excellent at translating technical issues into “normal” language, and is always approachable no matter what the issue. Ounsworth continues to provide high levels of both trust and performance as our company grows, and this is greatly valued by the business.”
Mark Lipscombe
Managing Director, S-cubed Ltd
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More About Adam

IN CASE YOU’RE WONDERING…

More About Adam

Adam has been providing IT support directly to small businesses in the Oxfordshire area since 2009. His customer base has steadily grown to include many diverse companies including law firms, pharmaceutical companies, manufacturing, forensic science, training, employment and many bio-tech companies.

Prior to being self employed, a life long interest in computers sparked a career change away from the MOD into IT, where Adam gained a wide range of IT experience working for a computer manufacturer, the NHS, and then for a leading Oxford law firm.

Adam is married and has 2 children. Outside of work Adam has a passion for Formula 1, Go Karting, Flight Simulation (he’s currently building an Airbus A320 cockpit in the garage) and watching football.

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