Managed IT Support for Small Business
Proactive & Responsive IT Support for Small Businesses
When running a small business, your time is precious. So is your reputation. Clunky, out-of-date or insecure IT systems at best have a tendency to waste time and at worst can lead to trust-damaging data breaches. You need an IT provider who you can rely on to be proactive, responsive and thorough.
At Ounsworth IT we strive to be just that. Our Managed IT Support contracts are designed to give you and your colleagues peace of mind in knowing that your IT is being looked after. Most of our clients stay with us for years.
ARE YOU PAYING TOO MUCH FOR YOUR IT?
Signs that you should move on…
There are many reasons that established businesses may want to change IT support providers. If you’re experiencing some of the issues below – or think you might be – get in touch to arrange a free of charge meeting to discuss further. No hard sell, no commitment – just an impartial chat. We can even sanity check your IT expenditure.
Unreasonably high charges for support and services
IT costs can be confusing. Over time, the number of items on your monthly invoice can mount up – and as you’re not the IT expert, most of this is based on trust.
For this reason, we believe it never harms to have your IT expenditure sanity checked. If you’d like us to, we’ll go though your costs to make sure you’re not overpaying or even paying for services you don’t need.
If we think you’re being treated fairly, we will be honest and say so. If we believe you are being considerably overcharged, we will happily provide you with an honest, like for like quote. No pushy salesmen and no pressure.
Long response times to support requests
If you have a feeling that your problems are being pushed to the back of the queue by your current support provider, it may be because they are under pressure to drop everything for their biggest and most lucrative clients. We never lose sight of what is expected of us as a support company and strive to treat our smaller clients exactly the same as our larger ones.
The feedback we get, especially through recommendations, is that our response time is very good. Typically we respond within minutes rather than hours and generally always within SLA’s (Service Level Agreements) set out in your support contract.
Turnover of support staff meaning having to explain your system to new technicians regularly
Larger IT companies can offer some assurances that they are resourced accordingly but what happens when you have an issue and you get through to a technician who has never seen or accessed your system before?
You will have to spend valuable time explaining your system and assume that they are aware of any knock-on effects of what they do. Larger support companies tend to have a higher churn of staff, increasing the likelihood that you will have to speak to someone new quite often.
With us, it’s our job to know your system inside and out. We take time to understand your business, so you don’t have to explain yourself on every call.
Promised services not being carried out
If you pay to have your systems looked after then it’s not unreasonable to expect this to be done in a professional and conscientious manner. In the past we have inherited customers from other IT support companies and have found among other things:
- Backups not being successful for weeks or months
- Critical security patches not installed on servers for months or years
- Computers with no antivirus installed
- Computers running unsupported operating systems on the network causing huge security risks
We know what a trusted position we hold as an IT support provider and take a proactive approach to managing your IT, as well as regularly monitoring your systems for issues.
Your current provider is relocating or leaving the industry
Things can change and the person who has looked after your IT for years (either a staff member or a consultant) is moving on. You didn’t see it coming and now you are left to wonder who is going to look after your IT in the future.
Our best advise is to not leave it to the last minute. We can liaise with your current provider in a friendly manner and ensure that all the information we need is passed over to ensure you are not left in the lurch.
The process is much easier if the person has not left yet but if necessary we are happy to carry out a review of the system to ascertain what information is needed as a bare minimum to support your business moving forward.
NOTICE THE DIFFERENCE
Proactive IT Support
When we talk about IT Support, we don’t just mean we’re on hand to respond to IT problems.
We constantly strive to ensure that your IT systems are functioning and being looked after in the best way possible.
As well as covering the ‘must haves’, we always make an effort to understand your business and advise accordingly on best practices, recommended new software and hardware, and inform of any current threats to your business.
Director, Ounsworth IT
IN CASE YOU’RE WONDERING…