Terms

Terms and Conditions of Business

Hardware and software sales

Ounsworth Ltd retains full ownership of all hardware or software sold to the customer until full payment has been received.

Once an order for hardware or software has been placed with Ounsworth Ltd we may not be able to cancel the order and reserve the right to pass on any reasonable restocking fee including cost of return carriage or any other costs incurred in reselling the item if it cannot be returned to the supplier.

Warranties

Any faults with hardware and software shall be the ultimate responsibility of the manufacturer to repair, either through a current warranty for hardware issues or, through a software update which may or may not incur a charge from the manufacturer. Ounsworth Ltd will provide support on a best endeavours basis to diagnose and put right any software or hardware faults but reserve the right to refer the owner to the appropriate vendor should any fault occur outside of any statutory warranty or manufacturers support period that cannot reasonably be fixed.

Ounsworth Ltd are not liable for the cost of any hardware parts or upgrades required to maintain the normal running of the company IT system.

VAT

Unless otherwise stated all prices quoted will be exclusive of VAT which will be added at the current UK rate onto any invoice.

Payment Terms

All regular charges for software licenses such as Office 365, RMM, Antivirus, Backups etc will be invoiced monthly in advance and a direct debit mandate must be in place to collect payment for these charges within a few days of the invoice date. Any returned direct debits may be subject to a surcharge and, unless alternative means of payment are made, you risk suspension, or ultimately, cancellation of any services or software which require a monthly charge.

Unless otherwise agreed, payment for all hardware and software orders must be made within 3 days of the order and will be collected accordingly by direct debit.

Services and software – minimum terms

Where a software or service has been agreed which has a minimum contract length, all outstanding payments up to the end of the current 12-month period must be made in full should you wish to cancel mid-way through. Ounsworth Ltd retains the right to seek payment for any outstanding charges that are due following cancellation or on-going non payment of the due payments.

Cyber Security

Provision of security software, services and advice by Ounsworth Ltd should not be considered a guarantee against any kind of security threat or any damage caused to customer’s data, IT operation or reputation. IT security remains the ultimate responsibility of the customer and all users of company IT equipment and services. Ounsworth Ltd are not liable in any way for any damage caused by virus, hacking, malware, email fraud, ransomware or any other issues caused by mal intent by others including customer’s own staff.

Data Backups

Unless specific backup systems have been ordered from Ounsworth Ltd then all customers should assume that their data and emails are not backed up. Where Ounsworth Ltd does provide backup systems we undertake to check that the backups are reported as successful and remedy any issues in a timely manner should there be any errors reported. Ounsworth Ltd cannot be held liable for any lost data but will provide daily checks that no backup errors have been reported by the backup system. Additional charges may be made to carry out disaster recovery exercises.

Acceptance of terms and conditions

Acceptance of the above terms and conditions will be assumed by Ounsworth Ltd at the point that the customer places any order or support contract with us.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ounsworth Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Ounsworth Ltd’ or ‘Ounsworth IT’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office address is 62 Foxhall Road, Didcot, Oxfordshire, OX11 7AD. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies. For more information on cookie usage, please refer to our privacy page.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Company Information